Goodwill San Antonio is committed to being good stewards of our community’s trust in how we execute our mission of helping change lives through the power of work.

Everyone at Goodwill San Antonio, from our board members to our frontline team members, all adhere to and believe in our core values of Service, Teamwork, Ethics, Passion, and Safety. Our business operation and reputation are built upon the principles of fair dealing and ethical conduct of our team members and our personal integrity of protecting confidential business and proprietary information.

Quality Policy

(Current as of 2024) 

Goodwill Industries of San Antonio is committed to providing quality value to our customers, donors, community and partners.

Goodwill will ensure success through the adherence of an effective quality management system based on continual improvement and customer satisfaction.

Goodwill is committed to reducing its impact on the environment.  We will strive to improve our environmental performance over time and to initiate additional projects and activities that will further reduce our impacts on the environment.   To read the full Environmental Policy Statement, click here. 

Goodwill will provide a healthy and safe work environment, as we believe it is the most fundamental aspect of taking care of people. To read the full Health and Safety Policy Statement, click here. 

Nondiscrimination Statement

Goodwill serves all members of the community and does not discriminate regardless of age, race, color, religion, creed, citizenship status, marital status, sexual orientation, sex, gender identity, genetic information, national origin, disability, veteran status or any other protected status under applicable law.  Anyone who believes that he/she/they has been treated in a way that is contrary to this standard may contact 844.724.5630 to report the concern.

Accreditation/Certifications

Commission on Accreditation of Rehabilitation Facilities (CARF)

Goodwill San Antonio maintains the highest level of CARF accreditation in our workforce development unit, who are trained to offer services and referrals tailored to an individual's needs. For more information on CARF, please visit their website here.

ISO Certification

As a Quality Management System (QMS), Goodwill San Antonio is presently certified to ISO 9001-2015 (Quality) which includes our Corporate Office(s) along with government contracts in Call Center(s), Document & Records Management, Facilities Maintenance, and support of our Maintenance Unit.